Frequently Asked Questions - Tech Kibanda
Frequently Asked Questions


What Shipping Methods Are Available?

Primarily by land, locally and regionally. Air freight will apply for international deliveries.

Do You Ship Internationally?

Yes, we do. We have partnered with G4S, Fargo Courier and DHL to ensure the safety and timely delivery of parcels.

How Long Will It Take To Get My Package?

Same day delivery for order places before 13:00 hours (East African Time).


What Payment Methods Are Accepted?

M-Pesa Till Number via 9687105 (Niwa Africa)

Is Buying On-Line Safe?

For the most part, yes: online shopping is a safe activity. It can be individuals themselves and their internet and online shopping habits making it unsafe. And that is exactly what cybercriminals rely on. They rely on you not knowing how to identify and avoid phishing emails.

Order & Retunrs

How do I place an Order?

1. You will need to create an account to make a purchase via the Register icon. 2. Once you’ve picked the items you wish to purchase, they will be in the Shopping Cart. 3. Finally you can proceed with the Checkout process from your Shopping Cart. 4. You will receive confirmation of the order placed via email.

How Can I Cancel Or Change My Order?

Kindly call our line 0704 666 294 with your Order Number in hand and we’ll facilitate any amendments or cancellation of the order.

Do I need an account to place an order?

Yes, you will need an account to make a purchase.

How Do I Track My Order?

Kindly call our line 0704666294 with your Order Number in hand and we’ll share the location of your parcel. Also contact us on

How Can I Return a Product?

Kindly call our line 0704666294 with your Order Number in hand and we’ll help you with the returns process. Also contact us on
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